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Guest Services Team Member – WML

Overview

Whitemoor Lakes, Staffordshire

37.5 hrs/wk

Permanent

Closing Date:
18 August 2021

Job Description:

  • To contact group organisers prior to arrival to discuss their requirements and ensure all information is captured and recorded using the computerised booking system.
  • To coordinate and lead the weekly operations meeting, ensuring each department receives the relevant information and run sheets for each group outlining the requirements for the week ahead.                                                                          
  • To assist with site visits and show arounds to new and existing clients.
  • To ensure the reception desk is manned, being always available for groups during their stay when on duty, on rota basis.
  • To meet group leaders on arrival and co-ordinate welcome talks, ensuring all groups are relevantly briefed including emergency procedures, security arrangements and site details.
  • To ensure the smooth operation of Guests’ programmes whilst resident at the centre by liaising with kitchen, hospitality, activities, finance and maintenance teams.
  • To ensure each group using the centre has their group file signed off, numbers agreed, evaluation form collected and to discuss any relevant items and opportunities for re-booking.
  • To sign in visitors to the centre, ensuring all visitors have a visiting badge.
  • To sign in contractors to the centre, ensuring they have the relevant paperwork, including site permits and are on the approved contractors list and have a visitor’s badge.                                              
  • To manage the on-site gift shop, including order of stock, shop rotas and assisting in opening and serving within the shop when applicable.
  • To issue sports equipment and other resources to groups, collecting deposits and maintaining records.
  • To act as initial point for telephone contact when admin office is closed.
  • To respond and give first aid when required.
  • To assist in taking banking of cash / cheques to our local bank branch.
  • To assist in undertaking external site visits to promote the centre, including school parents’ evenings.      
  • To assist in maintaining a high standard of cleanliness and facilities in the reception area at all times.                                                                   
  • To assist in covering the Centre Administrators role (banking, etc) in the event of holidays / sickness.
  • To undertake other duties as requested by the General Manager / Head of Centre.

37.5 hours per week, including evenings and weekends, on rota basis

For more information please contact Barry Hayes – gm@whitemoorlakes.org.uk

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